B2B SaaS · Knowledge

RAG Chatbot: Enterprise Document Intelligence

A retrieval-augmented chatbot over 10,000+ documents — cut onboarding from 3 months to 3 weeks and support tickets by 65%.

B2B SaaS · Knowledge

RAG Chatbot: Enterprise Document Intelligence

Client · B2B SaaS company

Problem

10,000+ internal documents formed a knowledge graveyard. New hires took 3 months to ramp. Support answered the same questions 20× a day.

Solution

Retrieval-Augmented Generation chatbot: auto-ingest PDF / DOCX / email, semantic search over pgvector, GPT-4 cited answers, and an admin panel for access and logs.

Tech Stack

FastAPI · PostgreSQL + pgvector · OpenAI · LangChain · React · Docker

Results

3 weeks
Onboarding (was 3 months)
−65%
Support tickets
94%
Search accuracy (vs 30% keyword)
<2 min
New doc to live

"It feels like every employee has a 10-year veteran sitting next to them."

Operations Head

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